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Q What is your after-sales service terms?
A We offer one year warranty for the products.
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Q How do you handle shipping damages?
A All goods are crated with protective coatings. Claims must be filed within 14 days after received the goods with photographic evidence.
We cover replacement costs for verified damages.
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Q What export documents do you provide?
A Full commercial paperwork including:
Packing List
Commercial Invoice
Bill of Lading
Certificate of Origin
Optional: Pre-shipment Inspection Report and other documents according to customer's requirements.
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Q Can you handle small-batch prototyping
A Absolutely. We support prototype development with MOQs as low as 5 units and offer DFM (Design for Manufacturing) feedback.
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Q What’s the typical lead time?
A Standard projects take 5-7 weeks. New developments will take longer considering the sample approval.
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Q What file formats do you accept for designs?
A Preferred formats: STEP, DWG, DXF. We also accept PDF/SketchUp files with dimension annotations.
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Q Can you assist with material selection?
A Yes. Our engineers provide free consultations on metal grades (e.g., 304 vs 316 stainless steel) based on corrosion resistance, strength, and cost factors.
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Q Do you comply with international standards like ASTM or EN?
A Yes. We adhere to ASTM, EN, and JIS standards, and can tailor fabrication to specific regional requirements (e.g., CE marking for EU).
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Q How do you ensure product quality?
A Every project undergoes 3-stage inspection (material, in-process, final) with ISO 9001-certified protocols. We provide material certifications (MTC) and third-party inspection reports upon request.
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Q What industries do you typically serve?
A Our clients span construction, automotive, aerospace, electronics sectors and other industries.
